Here are a few quick things to check if you are having problems connecting...

1. Always use Mozilla Firefox when accessing Data Director

2. When entering data manually...do not use multiple tabs in your browser

3. Update the Java software on your computer. 
                     Go to the link on the right to download the most recent version

4. Change the Internet settings to clear the cache for FireFox

5. When you can...use a wired Internet connection

FAQ's and possible solutions


1. When I am trying to access an area in Data Director I am getting a page can not be displayed error.

  • This problem appears to be caused by a building internet connection problem. 
  • We are working to resolves this. 
  • Many have found the following work around helpful.
  1. Step One. Locate the address bar in your browser and highlight the numbers 98 in the internet address
  2. 2. Step Two. Delete the numbers 98 and press enter...the page you are trying to access should reload.
  • The 98 will reappear, and the desired page should reappear with it.
Picture
Step One...Highlight the 98
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Step Two...press backspace to delete the 98 and press Enter
If you still can not get to the location that you need, contact Mike by clicking below.

2. When I am trying to Scan my tests the scanner is not accurately reading the student number, or misreads a certain area on the scan sheet.

  • Check to see of the scanner needs re- calibrated (link located below)
  • If the scanner is calibrated correctly, the scanner may need to be cleaned.
  • for more information regarding cleaning the scanner contact Mike at the link above.
How to Re-calibrate the Scanner

3. I forgot my username and password...

Data Director usernames should match your Infinite Campus username for example John Smith = smithjo
Data Director passwords should always match DMPS email passwords.

Exceptions...
If you change your name, please use the contact Mike link below so the we can update Data Director.
If you change your email password it will update in Data Director overnight (so your new password will work the following day)
Contact Mike